Introduction

           

Thesis Statement

            UPS uses a variety of information systems to track and distribute packages in a timely manner daily. The objective of this report is to discuss and analyze UPS’ effectiveness business process and their use of their information systems. This report will also give a general recommendation towards the company's information system in terms of improvement or need to implement one. 

Manager Information

I would like to thank the Gateway Manager, Luis Lima, for the opportunity to get further details in the operation. To give insight on our interviewee. He currently works at UPS in Newark Airport as their Gateway Manager. Luis Lima works with UPS for over 20 years. He has also received a Bachelor's Degree in Business Management from Thomas Edison University. Luis Lima was best choice for better understanding the logistics of the company due to his level of education and understanding of the job at hand.

Company Information

The United Parcel Service, or UPS, is a logistics company offering delivery services and logistic solutions to customers and businesses around the world. The company offers time-definite and day-definite delivery for your domestic, international, or freight shipping. The company delivers their packages by the ground, in trailers and vans, and the air, by different assortments of aircrafts. The company currently staffs over 540,000 employees worldwide. There are a total of 12 air hubs and 596 facilities in which the company operates. The company averages a total of 24.7 million packages daily. The facility team four had decided to look at was the Air Hub Facility in Newark Airport, New Jersey. The decision was made possible because one of our team members, Kevin Lozada-Villegas, works at this facility.

Mission Statement

“What We Seek to Achieve: Grow our global business by serving the logistics needs of customers, offering excellence and value in all that we do. Maintain a financially strong company-with broad employee ownership-that provides a long-term competitive return to our shareowners. Inspire our people and business partners to do their best, offering opportunities for personal development and success. Lead by example as a responsible, caring, and sustainable company making a difference in the communities we serve.”